Frequently Asked Questions

General Menus, Scoring and Attributes

What is the Green/Yellow/Red letter P next to names in the game rooms?

  • This is your ping (connection speed). It’s a rough estimate of how good the connection is. Green is good, Yellow is ok, and Red is bad. The worse the connection speed, the more likely you will see lag or other problems in game.

How do I change from Rookie to Veteran Status?

  • You change your status by playing rated games via “Play Now” and increasing your rank. Basically, the more you win the higher your status will go.


What to do when you just started a game and you're stuck in an exhibition game?

  • During the game's download and installation process, you are able to play an exhibition game consisting of Kansas City Royal vs the New York Mets. This download and installing process can be quite lengthy (possibly over 5 hours).

What does the 'C' icon mean on certain cards?

  • It means the specific card meets the requirements for a Captain mission.

Where is the Advance Day button in-game (playing multiple games in a series without loading out of the stadium) in the PlayStation®3 version of MLB The Show 16?

  • There is an Advance Day button in the Frontend for both PS3 and PS4. That simulates a day in the schedule. However, the in-game Advance Day feature, which allows users to stay in the stadium for the entire series is a PS4 only feature, taking advantage of the PS4 capabilities.

Shop, Pre-Orders, Vouchers, Packs, Stubs

Where are my Digital Deluxe and MVP Edition entitlements?

  • To access your exclusive pre-order bonuses, visit the Quick Menu (Touchpad/Select Button) > Show Shop > Purchase or Redeem option; or Main Menu > My Locker > Show Shop > Purchase or Redeem. There will be a list of available products.

My digital download progress has stopped. What can I do?

    1. Press the PlayStation button on your controller
    2. Navigate to Notifications
    3. Navigate to Downloads
    4. Find MLB The Show 16 download progress
    5. Pause, and then resume the download
    6. If that fails, restart your console.

Where do I enter my pre-order codes?

    1. Press the Playstation button on your controller
    2. Navigate to the Playstation Store
    3. Scroll down and select 'Redeem Codes'

    Once that's done:
    1. Go to the Main Menu
    2. Navigate to the Quick Menu by pressing the touch pad button
    3. Enter the 'Show Shop'
    4. Select to 'Purchase or Redeem' and you should be able to redeem your items
    5. Return to main menu and select 'My Locker'
    6. Select 'Inventory'
    7. Select 'Open Packs' and your redeemed packs should be found there.

My pre-order packs aren't showing up. Why?

  • Game:

    1. To access your exclusive pre-order packs or other entitlements, visit the Quick Menu (Touchpad/Select Button) > Show Shop > Purchase or Redeem option; or Main Menu > My Locker > Show Shop > Purchase or Redeem. There will be a list of available products.


    1. Go to
    2. Click the Stubs icon in the top right of the website, next to your username
    3. Press the blue button that says Redeem
    4. Now, back in MLB The Show 16, go into your inventory, and everything you have redeemed should be in your 'open packs' menu.

I purchased the Digital Deluxe edition but I only have 1 Opening Day pack?

  • Go to the PSN store, and press the redeem button three separate times.

Someone is offering Stubs for sale on their social media page or other online store for a great price. Is this legitimate? Should I consider?

  • No, never. It may seem like a good way to get Stubs for a great price, but it usually ends up with you getting ripped off. Since we’ve started selling Stubs in-game, users have tried to take advantage of other user in the community by selling Stubs through online store, promoting them via social media, and using online pay sites or asking that you give them PSN voucher codes. There is no protection from these users just taking your money or voucher, giving you nothing in return. It’s also a violation of our End User License Agreement.

What can I get in a Standard Pack?

  • Standard packs come with 6 player cards and 2 item cards. Cards of all rarity are available in Standard Packs, at different drop rates (Common, Bronze, Silver, Gold, Diamond). Diamond cards being extremely rare to find. Not all cards are available in Standard packs. Some cards are exclusive to Battle Royale, some cards are exclusive to Conquest. Regarding Legend and Flashback cards, some of them are available in Standard packs, but it’s rare and it’s not all of them. It’s only a small list of Legends and Flashback players available in Standard packs.

How do I retrieve my Avatars included in my MVP Edition or Digital Deluxe MLB The Show?

  • Please follow the steps below. However, if the below steps don’t work, please contact SIEA CS (

    On Console:

    1. Select the ‘PlayStation Store’ from the PS4 Dynamic Menu
    2. Select ‘Search’
    3. Enter ‘MLB’
    4. Select ‘MLB The Show 16’
    5. Navigate down to ‘Avatars’ (image “free bundle”)
    6. Select ‘MLB The Show 16: Avatar Bundle’
    7. Select ‘Avatar Settings’ (image “redemption”)
    8. While the user is being transported to their Avatar Setting page, the MLB The Show 16 Avatars will be added to their system.

    On Web Store:

    1. Navigate to ‘!/en-us/home/main’
    2. Select the ‘Search’ text entry field
    3. Type ‘MLB The Show 16’
    4. Press Enter
    5. At this point the avatar bundle may appear in the immediate search results. In this case, select the avatar bundle
    6. If the avatar bundle does not appear in the immediate results, Select ‘See All’
    7. Select the avatar bundle
    8. Product appears ‘Free’
    9. Select ‘Free’
    10. MLB The Show 16 Avatars are now added to the users account and will appear in their Avatar Settings page.

Diamond Dynasty

How many cards can I have in my Card Inventory and as Sell Orders?

  • Card Inventory - 100. Sell Orders - 80.

Why is my Diamond Dynasty Win/Loss record incorrect when in a game/during gameplay?

  • Some of you may notice that your Win/Loss record is incorrect when you have a LOT of wins or losses. This shows up during the opening game presentation, when both team records are shown. This occurs once you (or any user) reaches the 256 mark in wins or losses. Once 256 is reached, the number wraps. Meaning if you have 277 wins, you will see 21 (277-256=21). This is a visual bug, which fortunately doesn’t affect standings, match-making or game balancing. The Standings leaderboard displays team records correctly. Apologies for the inconvenience.

How often can I receive the Conquest completion reward?

  • You only receive the Conquest completion reward once (subject to change at a later date).

Challenge of the Week

I won the Challenge of the Week! Who will be contacting me regarding the prizes?

  • TheShowBaseball will be the one contacting you through PSN - no one else. If you get contacted by someone who is NOT TheShowBaseball, please email and alert immediately.


How do I post an issue, get support or ask a question on

  • If you've run into the issue in MLB The Show, please first take a look at the Issue Reporting system to see if a similar issue has been reported and replied to. Many items have been reported and responded to in these Issue Reports.

I was banned. Can I make another account and contact someone about it?

  • No - Do not make another account to circumvent moderator activity. Doing so may put you in a worse situation! If you want to talk to someone about your ban, please email and provide the information you feel is necessary.

I think I found someone who is cheating. Should I post about it here on the forums?

  • No. We ask that you do not post about it here on the forums. If you suspect someone of cheating, please email with your information and we'll look into it.

Can I private message a developer?

  • Yes, but developers are very busy - Don’t take it personal if you don't hear back! You might have better luck contacting someone from the Community team, instead. You can find a list of all the community team members and developers who have a presence on the forums here.

Does the community team work at San Diego Studios with the Developers?

  • Yes. We’re all one big happy family here. And when the community team is not lurking on the forums we’re cheerfully engaged elsewhere, helping improve The Show in any way we possibly can.

Where did the bug report that I submitted to your system go?

  • If you can no longer find your bug here (, it’s either been addressed and closed/remove; or it has been merged in with another similarly written bug.

Can I transfer my save file from one PlayStation®4 to another PlayStation®4 (or PS3 for that matter)?

  • Yes, you can. With the 'Cloud Saves' feature in The Show you can transfer saves from one console to another. To create the Cloud Save, when in a game mode, tab to Options > Upload to Cloud. To use the Cloud Save, select the mode you wish to enter and select 'Load from Cloud'. Keep in mind that you must use the same PlayStation®Network account on both consoles.

Who do I contact if I have an issue that’s non game related (for example: PS4 system errors, PlayStation® Store issues, entitlement redemption issues, etc…)


How do I get the EULA and the COTW T.O.S. to show up again?

  • You are only prompted to accept the EULA when you first go online. Once accepted, you will not be prompted again. The COTW T.O.S. will appear if a new prize is featured.


Are Live Rosters available for previous releases of MLB The Show, not only the latest release?

  • No, we are longer updating roster for MLB The Show 15. That ended when the 2015 season ended. The Show 16 has live Rosters updated weekly!


What can get my account suspended or banned?

    • Harassment
    • Trolling
    • Insulting
    • Spamming
    • Cheating
    • Abusing exploits
    • Spamming
    • Hostage situations or Griefing
    • Manipulating marketplace transactions (this can include transferring stubs from one account to another)
    • Offensive or inappropriate Diamond Dynasty team names and logos
    • Selling or buying of in-game currency for real world currency

    By participating in any of the points listed above, you are not only ruining the enjoyment of other players but also compromising a fair and balanced game play environment that we here at San Diego Studio are committed to maintain. This is unacceptable, and suspensions or bans are non-negotiable.

    If your account was suspended or banned and you wish to inquire further, please contact with the details and be sure to include your PSN ID.

How do I report a cheater?

  • Aside from using the in-game report tools, you may also email with the details. Videos and screenshots are very helpful, so if it is possible please include them. Know that you will not likely get a response. This doesn't mean you're being ignored, but rather we are not obligated to speak openly about user account suspension/bans. Also remember not everyone who disconnects, freezes, or 'lags' is cheating. Connection 'strength' depends on a lot of variables, and sometimes those variables don't all align.


Where can I download manuals?